Return Policy

Exchange

If within 30 days of purchase, and you'd like to exchange your items for something else, the best way is to return the item for a full refund and place a new order for the product you want at the same time. Charge of shipping and handling is not refundable.

Return

If within 30 days of purchase, any product you buy from TOAKS Outdoor does not meet your expectations, you can return the product to us for a full refund. Charge of shipping and handling is not refundable. All returned items must be in new, resalable condition including packaging and accessories. Please include a copy of your original purchase receipt.

It generally takes 1 to 3 business days after the package arrives at our warehouse for your return to be processed and credit to be issued to your card. Once the return is processed you will get an email confirmation.

We do not charge restocking fee. Customer is responsible for return shipping unless the return is caused by defect or that we shipped a wrong item. If the original order was offered free or discounted shipping, the actual shipping cost will be deducted from the refund.

Please send the item(s) to the address below.

TOAKS Outdoor Inc.
127 N Broad St.
Burlington, NC 27217, USA

If you have any question about the return procedure, please email us at info@toaksoutdoor.com.